At Simple Answers Ltd, we provide unlimited, free technical support to anyone who is using our software products (professional or free), website services or hosting services.

Our customers have always received free, unlimited software support by phone, FAX, and email. Simple Answers assesses no per-call charges. You pay only the cost of your phone calls. Simple Answers wants to help solve your problems and get your system working for you from the day you receive it. Experienced professional software support specialists provide immediate help on the phone. If a software fix is necessary, it can usually be shipped to you immediately, or posted on our internet machine for FTP access.


Customer Support Information:

Search The Online Knowledge Base
Raise An Online Support Query
Contact Technical Support Directly



Search The Online Knowledge Base

If you have encountered a problem relating to your software, website or hosting then we recommend that you search our online support knowledge base for possible solutions. Answers to many of our customers most frequently asked questions are listed in the knowledge base.

Only registered Simple Answers customers will be permitted to search the online knowledge base. Therefore you will need a valid username and password to proceed. The steps provided below explain how to access the knowledge base:


The first step is to visit the Simple Answers customer support website ( support.simpleanswers.co.uk )and enter your username / password login details. You can access the customer support website by clicking here.

Once logged in you will be presented with the customer control panel. You will notice at the top of the page their is a menu and one of the options reads 'FAQ'. Click on the FAQ (Frequently Asked Questions) menu option to access the knowledge base.

The next page provides a search field which enables you to find answers to your problem. Simply enter the keywords relating to your problem in the 'search' field and then press the 'search' button. All solutions relating to your query will then be listed.

You will also notice there is a 'browse topics' button available. If you click this button you will be able to browse through the various solutions in the knowledge base. This option is useful if your searches yeilded no results.

If you could not find a solution to your problem then we recommend you open an online customer support query so one of our support representatives can research the problem on your behalf.
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Open An Online Customer Support Query

Technical support questions or problem reports regarding our products or services should be raised, using the provided Problem Report Form. Depending upon the particular issue, please include as much information as possible which explains how the problem occurred and if known how to recreate it.

We strongly recommend that our customers raise support queries using the online support tool because it ensures all issues are tracked and resolved in the shortest time possible. When an online support query is raised a Simple Answers support representative is assigned to work on that report (within the hour).

Customers who raise online support queries also have the ability to see how their query is progressing using our online tracking tool. Also customers can discuss their support query online with the assigned support representative.

Only registered Simple Answers customers will be permitted to use the online customer support tool. Therefore you will need a valid username and password to proceed. The steps provided below explain how to access the support system:

The first step is to visit the Simple Answers customer support website ( support.simpleanswers.co.uk )and enter your username / password login details. You can access the customer support website by clicking here.

Once logged in you will be presented with the customer control panel. You will notice at the top of the page their is a menu and one of the options reads 'NEW'. Click on the NEW (new support query) menu option to access the open NEW support query page.

The next page provides a form which enabled you to open problem reports, improvement reports, and ask questions. Simply fill in the fields provided on this page and then press the submit button located.

Once you have submitted your report a notification email will be sent back to your mail account explaining that your query has been successfully received. You will also be able to use the 'Search' button located in the top menu to list your support queries. Here you will be able to view the progress on any support queries that you have raised.


If you are not comfortable with using computers then we recommend that you use our direct telephone support line.
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Contact Technical Support Directly

Our customer support telephone contact details are provided below. We do request that our customers use the online support tool for raising support queries because this makes tracking your support query easier. If however the problem encountered is urgent then we advise you to contact us directly using the telephone number provided below.



Please Note: our opening hours are 9am to 7pm. If you want to raise a support query outside of our working hours please use the online support tool. If you are a customer who has a 24/7 support plan and you have an urgent problem please contact your assigned account manager using their direct line telephone number.

Our contact details have been supplied below.

Simple Answers Ltd (Bristol)
St Brandon's House
27-29 Great George Street
Bristol
BS1 5QT

Telephone 0117 9200 017
Faxsimile 0117 9200 018

General Enquires: enquiries@simpleanswers.co.uk
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